1.Why did Ms. Waring fill out the claim form？（ ）
A．She was charged twice for thesame order
B．The seller sent the wrong item
C．The item she ordered wasdamaged
D．She never received the item sheordered
【答案】D查看答案
【解析】ABC三项，在原文中均未提及。而在“Claim Details”部分中，Ms． Waring在Allthesales网购了一本书，本应在7月9号至28号之间送达，但货物直到8月5号尚未收到，于是她在自助登记系统留言，未收到任何回复，然后她再次留言仍无回复，最终填表要求退款。
2.What did Ms. Waring do before filing out the claim form？（ ）
A．She visited a bookstore
B．She canceled her payment
C．She returned the item
D．She called the seller
【答案】D查看答案
【解析】在“ClaimDetails”部分中，Ms.Waring打算去书店买一份拷贝版，并未付之于行动，故A项排除。另外，Ms.Waring的信用卡账单已扣钱但并未受到货品，所以她既无法取消付款，也无法退还货品，故BC项排除。但文中提到Ms.Waring拨打了在网站上找到的客户服务热线。
3.What is the purpose of the e－mail？（ ）
A．To explain that aninvestigation takes five days to complete
B．To acknowledge that the claimhas been received
C．To inform Ms． Waring that her claim willlikely be approved
D．To request more informationabout the claim
【答案】B查看答案
【解析】在此封e－mail中，可知调查时间只需48 小时，而非五天，故排除A项。另邮件中并未暗示索赔的处理结果，也无提出需要进一步的信息，故排除CD项。但邮件正文首句提到“Your claim has been received”，即已受理顾客的索赔申请。
4.In the e－mail， the word “filed” in paragraph 1（line 2） is closest in meaning to（ ）.
A．lined up
B．sent in
C．put away
D．cut back
【答案】B查看答案
【解析】A项，排队；B项，提交；C项，收拾、整理；D项，减少。根据题干，找到原文句子，“most claimsare resolved within 7 days of the date when the claim is filed”，这句话的意思是多数索赔都会在索赔申请提交那日算起7日内得到解决。所以，“filed”在句中指的是“提交”的意思。
5．How will All The Sales probablyreimburse Ms. Waring if herclaim is valid ？（ ）
A．By returning the money to hercredit card account
B．By giving her a credit toward afuture purchase on the company’s Web site
C．By using an express deliveryservice to send her a check
D．By shipping her a second copyof her order at no charge
【答案】A查看答案
【解析】由原文的e－mail倒数第二句中“If your claim is approved， we will issue a refund in thesame form as your original payment was made”，意思是若顾客的索赔申请生效，该公司将按照顾客原本付款方式进行退款。而回看在“ClaimDetails”部分中，Ms.Waring购买货品后信用卡账单已经发生变化，推断其付款方式选择的是信用卡。
Questions 6～10 refer to the following jobadvertisement．
6．What is the last day to applyfor the WHC position？（ ）
A．May 1
B．May 10
C．May 17
D．May 27
【答案】B查看答案
【解析】第一则招聘广告的“Requirements”板块中，文中写到“Deadline is May 10．”，即截止日期为五月十号。
7．What does the WHC jobadvertisement imply？（ ）
A．WHC will provide necessarysoftware training
B．Applicants must have managementexperience to be considered
C．The position is a one－year assignment
D．Applicants who know multiplelanguages are more likely to be hired
【答案】D查看答案
【解析】这则招聘广告的首句“The World Health Coalition（WHC）seeksa highly qualified individual for immediate employment…”可以得知WHC公司寻求高资格的人士立即就业，故排除A项；BC两项在文中均未提到。而根据“Requirements”板块中“abilities in additionallanguages preferred”可知应聘者若掌握多种语言会更受青睐。
8．What is NOT mentioned as apotential position on a cruise ship？（ ）
A．Swim teacher
B．Store manager
C．Child care worker
D．Cafeteria cook
【答案】D查看答案
【解析】第二则招聘广告中，“You could be a gift shop manager，fitness/pool instructor waiter， or day care worker．”由这句话可知该公司招聘职位包括店铺经理、健身或游泳教练以及托儿中心工作者。
9．According to the job posting，what is an advantage of workingfor Whirlwinds？（ ）
A．The company will pay for livingexpenses
B．The company offers educationscholarships
C．Workers can choose thecountries they go to
D．Skilled laborers receive amonthly bonus
【答案】A查看答案
【解析】第二则招聘广告中，写到“room and board provided free by the cruise line”，由这句话就能得知员工在游轮上工作时，公司免费为其提供食宿。
10．According to the postings，what skill should applicants atboth companies have？（ ）
A．International experience
B．A university degree
C．Creative skills
D．An ability to work in groups
【答案】D查看答案
【解析】第一则招聘广告中“Requirements”中，写到“as is a team－oriented approach…”。同样地，第二则招聘广告第一段中，写到“All you need is a willingness to work with others”。由此可知，两家公司都需要员工有小组合作意识。
Questions 11～15 refer to the followingarticle and e－mail．
The DailyInquirer
October 8
Book Review ofAnne Narazaki’s
New Century， New Business
Reviewed by JohnGilliam
Anne Narazaki’s recent book， New Century， New Business， seeks to examine the newtechnologies that are critical for global business and how they affect today’s corporate transactions． Ms.Narazaki argues that while economic transactions of one kind oranother have taken place for thousands of years， the impact of changing technology on business hasbecome obvious only recently． In fact，as new technologies have grown more prevalent， Ms． Narazaki observes， international businesses haveincreased in size and number． At the same time， the time required to conduct each business transaction hasdecreased．
Ms.Narazaki illustrates her observations withdetailed examples of recent business transactions． Citing the merger of Poynter Technologies andCarce Company，which created the largest financial services company in the world， Ms． Narazaki explains the effecttechnology has on the valuation of a company， on communication between the managements ofdifferent companies， and on stock and funds trading．
Those of us whotake an interest in the interaction between business and technology will findMs.Narazaki’s ideas persuasive． The view that business cannotsurvive without keeping up with new technology has become today’s corporate reality．
11．In the article， the word“critical”in paragraph 1 is closest inmeaning to（ ）.
A．growing
B．sensitive
C．disapproving
D．important
【答案】D查看答案
【解析】A项，扩大的；B项，敏感的；C项，不满的；D项，重要的。根据题干，找到原文句子，“…examine thenew technologies that are critical for global business…”，原句这部分的意思为考察那些对全球商业性至关重要的新科技，这里“critical”意思为“重要的”。
12．According to the article， why is the merger of PoynterTechnologies and Carce Company mentioned in the book？（ ）
A．To point out the legal issuesraised by New technologies
B．To show how the world’s largest computer technologyfirm was created
C．To indicate that largecompanies have advantages in the marketplace
D．To illustrate the impacttechnology has on transactions
【答案】D查看答案
【解析】ABC三项在原文中均未提到。书本评价的第二段中写到“…Ms． Narazaki explain the effecttechnology has on the valuation of a company…”，原句意思为Ms． Narazaki提及该公司的合并技术，从而去解释这项技术对公司估值的影响。
13．What can be inferred about JohnGilliam from his review ？（ ）
A．He specializes in articlesfocusing on history
B．He agrees with the ideaspresented in the book
C．He hopes technology will becomeless important to business
D．He is training to work incorporate mergers
【答案】B查看答案
【解析】由书本评价的最后一段大意是指出Ms．Narazaki的书很有说服性，而且书中很多观点都现已成为事实。由此推断出，John Gilliam对该书中提及的观点是表示赞同的。
14.Why did Ms.Oguro write an e－mail to Ms.Narazaki？（ ）
A．To offer her a job
B．To compliment her on her newbook
C．To invite her to visit Sydney
D．To request advice on writingbooks
【答案】B查看答案
【解析】邮件开头“… I’mwriting to congratulate you on the publication of your first book”，可知Ms． Oguro写信是为了恭贺Ms.Narazaki的第一本书出版了。
15．What does Ms． Oguro indicate about NewCentury， NewBusiness ？（ ）
A．It is Anne Narazaki’s first book
B．It is published by Rotaroincorporated
C．John Gilliam helped write asection of it
D．Anne Narazaki wrote it atPoynter Technologies
【答案】A查看答案
【解析】同样在邮件开头“…I’mwriting to congratulate you on the publication of your first book”就表明《New Century，New Business》这本书是Anne Narazaki 的第一本书。BD两项在原文中并未提及。而John Gilliam只是为这本书写了评语。
Questions 16～20 refer to the following e－mail and schedule．
This message isto finalize the organizational details for the technical support for nextMonday’s BusinessTechnologies Seminar． Attached you will find the schedule with the names of technicalassigned to the various conference rooms．
Each sessionruns for two hours and made up four 30－minute presentations． Presenters have been asked to designate a timekeeper to ensure thatthey do not exceed their time limits． Note that there is break between each session， which should allow yousufficient time to prepare for the next speaker．
Your job is toset up microphones，adjust lighting，and address any other needs of the speakers． Speakers will not be videotaped， but several have to berecorded， so pleasebe sure the recording equipment is in place and functioning properly． Also， room 106 does not have acomputer on－site， but the presentation in thethird session will require one． Fortunately， this is not a big problem becausee neither of the laptop computersin rooms 104 and 108 will be in use at that time． The technician assigned to room 106 for thatsession must remember to bring the laptop from one of those other room 106 andset it up．
If you have anyquestions， feelfree to contact me．
Henna Sanchez
16.What is the purpose of the e－mail？（ ）
A．To change a policy
B．To inquire about a problem
C．To give instructions
D．To correct an error
【答案】C查看答案
【解析】邮件的第一段首句“This message is to finalize the organizational detail for…”就表明，这份邮件是为了完善有关于即将举行的研讨会的相关事宜而提出的相关要求和指导意见。
17.In the e－mail， the word“address”in paragraph 3（line 1） is closest in meaning to （ ）
A．give attention to
B．write to
C．look forward to
D．call by name
【答案】A查看答案
【解析】A项，注意；B项，写信；C项，期待；D项，代入名。根据题干，找到原文句子“…address anyother needs of the speakers”，原句意思是负责人工作包括设置麦克风，调整照明，并留心注意其他演讲者的需求。这里“address”意思为“注意”。
18．What will the technical supportteam NOT do？（ ）
A．Record speakers
B．Videotape presentations
C．Check sound equipment
D．Adjust lighting
【答案】B查看答案
【解析】原文中第三段的第二句“Speakers will not be videotaped”，意思为演讲者将不会被录影。
19．What problem does Hanna Sanchezmention？（ ）
A．The technicans do not haveenough time between sessions
B．One of the rooms is not fullyequipped for the presentations
C．One of the presentations willneed to be rescheduled
D．The lighting in room 106 doesnot work properly
【答案】B查看答案
【解析】ACD三项在原文中均未提及。文中最后一段中间“room 106 does not have acomputer on－site， but the presentation in thethird session will require one…”，即106房没有电脑，但是演讲的第三环节将会需要一台电脑。
20．Who will need to move a laptopcomputer？（ ）
A．Adam Naraozny
B．Maria Faustini
C．Jim Dawkins
D．Hanna Sanchez
【答案】A查看答案
【解析】而从第19题可知，演讲的第三环节需要手提电脑，对应查看“TechnicalSupport for Presentation Sessions”，即演讲环节的技术支持人员表格中倒数第三行可知，Adam Narozny是负责第三环节的技术人员，他需要带一台手提电脑到106房。
四、职场个性测试（20分钟）
【答案】略查看答案
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